Ninety percent of Americans say today's computers are too complex and time-consuming
The main obstacle is a lack of vision among industry leaders, customers, and the public as scars of the dot-com bust block creative thought. Yes, the dot-com boom was unrealistic to a large extent, but it was driven by a powerful image that inspired huge gains in many areas. Bold innovations always require equally bold imagination, and so unleashing pent-up demand for online social transactions will require an imaginative understanding of how IT can improve life in the difficult years ahead. The evidence suggests the future lies in developing an Intelligent Internet, and that the world could benefit enormously by focusing on this concept with clarity and determination.